Hive takes care of its users, and that’s why we’ve created so many support channels. Check them out!
Official channels
Telegram support chats
Hive OS: — the ultimate mining platform for managing all your farms:
Hiveon Pool — the most profitable ETH pool:
Hiveon ASIC — custom firmware for your ASICs (S9 (S9j, S9i), T9+, S17, S17 PRO):
All these channels are available to both paid and free users. Just send your question, and you will get an answer from either Hive official support or from a member of our active community.
Apart from this, we created an extensive knowledge base. Many answers can be found there.
A special opportunity for business clients
If you are a paid user with over 500 rigs, you can also count on individual hardware setup support:
- We offer 8 hours of free hardware setup assistance per month.
- If you need more, time of our experts costs $40/hour.
After the hardware is set up, you can benefit from standard support and use any of the above-mentioned channels for getting free advice. And, obviously, if the issue you face is our fault, we are ready to help to fix it.
