Support services

Hive takes care of its users, and that’s why we’ve created so many support channels. Check them out!

Official channels

• A website chat — just click the chat icon in the lower right corner to open its window
• Email support - [email protected]
• Discord
• Forum
• Facebook
• Twitter

Telegram support chats

Hive OS: — the ultimate mining platform for managing all your farms:

• English
• Russian
• Georgia
• Chinese
• Japanese
• French
• Italian
• Spanish

Hiveon Pool — the most profitable ETH pool:

• English
• Russian

Hiveon ASIC — custom firmware for your ASICs (S9 (S9j, S9i), T9+, S17, S17 PRO):

• English
• Russian

All these channels are available to both paid and free users. Just send your question, and you will get an answer from either Hive official support or from a member of our active community.

Apart from this, we created an extensive knowledge base. Many answers can be found there.

A special opportunity for business clients

If you are a paid user with over 500 rigs, you can also count on individual hardware setup support:

• We offer 8 hours of free hardware setup assistance per month.
• If you need more, time of our experts costs $40/hour.

After the hardware is set up, you can benefit from standard support and use any of the above-mentioned channels for getting free advice. And, obviously, if the issue you face is our fault, we are ready to help to fix it.